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Frequently asked questions
Find your answer in our frequently asked questions (FAQs).
General
Brands of the Erwin Hymer Group like Dethleffs. All motorhomes are manufactured to the highest standards by brands of the Erwin Hymer Group in Germany. We focus on using Dethleffs and Sunlight as our main rental brands. All McRent vehicles are guaranteed under 2 years old, but often even less as we aim to replace our fleet after every season to keep them sharp and new for our guests to enjoy.
Anyone wanting to drive the motorhome will need a current and full car licence and be a minimum of 25 years old with two years of driving experience. There are no maximum age limits in place to rent one of our motorhomes. If an overseas license is used, please also have your passport / ID and the international driving permit (IDP) handy for inspection.
Restricted licence holders are not permitted to drive our motorhomes. Upon prior approval and request it might be possible to accept drivers under 25. Please reach out to the station to verify eligibility and special conditions required prior to the collection date.
Any additional driver(s) over 25 can be registered free of charge. The hirer signing the rental contract agrees to remain liable for the actions of the additional driver(s) while on the wheel.
Any person registered as a driver on the agreement must hold a current and full car licence and be a minimum of 25 years old with at least two years of driving experience. Restricted licence holders are not permitted to drive our motorhomes. Upon prior approval and request it might be possible to accept drivers under 25. Please reach out to the station to verify eligibility and special conditions required prior to the collection date.
Any additional driver can be registered free of charge at the station upon Pick Up of the vehicle. For additional driver the same regulation rules apply as for the renter. The renter assumes liability for the additional driver.
The motorhome is handed to you in a professionally groomed condition inside and out. For your return, we ask you to do a basic tidy up on the inside, so that our team of Motorhome Grooming Champions can prepare the vehicle in time for the next rental. For this, please wipe all interior surfaces, sweep the floor, ensure that the waste and grey water tank and the toilet cassette compartment is emptied and clean and the motorhome is generally in a tidy condition.
A wash of the exterior is not required.
If the vehicle is not returned in an acceptable condition on the day of drop-off, a cleaning fee may apply (please check the current price list).
The handover process will take a maximum of 30 minutes to complete, if you are arriving at the agreed pick-up time. Please note that any change in times (earlier or later arrivals) may cause waiting time as the team might be attending to other guests at the time of your arrival. For international guests we recommend to cover short driving distances only for the first day. Take your time to ensure you are fully confident with the use of the vehicle and that you have been provided with all the relevant information to set you off to a smooth and stress free motorhome holiday.
Depending on the season, our minimum term of lease is between 5 and 14 days. Shorter terms of lease are subject to consultation of the respective renting station.
No, McRent exclusively rent out camper vans / travel vans / motor caravans. These are automobile units.
McRent has been operating Concierge-Supported Luxury Motorhome rentals in NZ since 2017 and we aim to provide you with the best possible service and experience for your precious holiday time. Our continued focus on customer happiness has seen our customer satisfaction (NPS) score average consistently around +80%. We are proud to receive so many wonderful reviews from our guests on a continuous basis, which can be found on Google, Facebook, Rankers as well as Tripadvisor. We invite you to take a look and judge us by what our customers thought about their McRent motorhome holiday experience.
On the day of collection, we complete the damage check with you to ensure you are fully aware and in agreeance with the condition in which the vehicle was handed over to you at the start of your holiday. If the condition of the vehicle differs on the day you hand it back to us, we will assess the damage caused and apply charges to you in accordance with your liability reduction option chosen.
In case of fire, theft, damage caused by game animals or where a third party was involved, please obtain police attendance or lodge a report with them if you can. Please also let the closest McRent station know what happened within 24 hours of the incident occurring, so that we can assist if needed with any repairs or provide help. Claims for damages of other parties involved in any accident shall not be acknowledged.
Pick-ups and drop-offs are possible during the stations’ operating hours. We will reach out to you ahead of your day of collection to set a time that suits you and fits into the existing schedule of movements to ensure there are no unnecessary delays with the handover of your vehicle. We will book in a suitable time for the return on your arrival at the station.
Please note that the times indicated on your booking confirmation are only place-holders and may need to be adjusted to fit in with existing movements in the station’s calendar.
Please note, pets and animals are not permitted in our motorhomes.
Yes, the vehicle is fully self-contained and well equipped for freedom camping or overnights at basic campgrounds without external power. All features in the motorhome will work without external power (except the 240V power sockets) and solar panels on the roof will help recharging the battery levels to generate full flexibility for you to choose your overnight location.
All our motorhomes come equipped with bike racks for up to three normal bikes. If you would like to bring ebikes, maximum of two bikes can be carried. If you prefer to store the bikes/ebikes securely, we would strongly recommend you choose one of our EB models with Singles/King bed in the rear. These vehicles have a large garage storage that can easily carry up to two bikes/ebikes securely. You will just need to bring bungee cords to secure them while travelling.
No service fee is applicable for your holiday. We are trying to make this as easy and stressfree as possible for you. We will provide you with lots of information about the features of your motorhome ahead of your collection day, which you can watch again at any stage of your holiday to provide you with full conficence that you know how the vehice works. If you have any questions or problems while you are on the road, we have teamed up with the NZRA to provide you with free 24/7 technical support and advice via a toll free service line.
Upon handover of the vehicle to you, you will receive two 11 kg gas bottles, one full, one used. In New Zealand there is a fee if you return the gas bottle empty.
At many petrol stations and most camping grounds, you will have the opportunity to refill the gas bottles.
Airport → Rental Station:
Take any taxi service that excepts using credit card facilities, and we will pay for the fare upon arrival.
Rental Station → Airport:
McRent arranges a transfer, that takes the customers to the airport after Drop-Off. New Zealand
New Zealand’s road conditions differ a lot from other countries. Narrow and windy roads are common in New Zealand and so are one-lane bridges, cattle on the road in rural areas and unsealed public roads. The other important factor is that here in New Zealand we drive on the left.
To familiarise yourself with the special conditions when driving on local roads, we strongly recommend you first visit (linkBlank)Drive Safe”:http://www.drivesafe.org.nz/
If you are looking for campground locations, dump stations or petrol stations in New Zealand, we can recommend you take a moment to review our McRent interactive map
With this map you can plan your holiday confidently utilising independent reviews for hundreds of accommodation and activity providers across all parts of the country to create unfortgetable family memories.
All visitors from visa waiver countries, who travel to New Zealand, must apply for an eTA (electronic Visa) before they leave. Detailed information about the NZeTA can be found here: Information VISA New Zealand
Vehicle
The large selection of different floor plans offer from a small van for two people up to six berth large-scale alcove vehicles. McRent has the right vehicle for everyone.
McRent vehicles are equipped with a fuel saving and powerful turbo diesel engine of the newest generation.
You get fresh water for filling purposes at many petrol stations and camping grounds as well as at thousands of supply and disposal stations.
In most cases for free, or only a small fee will be charged for filling up fresh water.
Upon handover of the vehicle to you, you will receive two 11 kg gas bottles, one full, one used. In New Zealand there is a fee if you return the gas bottle empty.At many petrol stations and most camping grounds, you will have the opportunity to refill the gas bottles.
McRent’s hire vehicle fleet does not include vehicles equipped with towbar. All McRent motorhomes in New Zealand have an automatic transmission.
As regards vehicle groups Urban, Compact, Family and Comfort, the hirer must have been in possession of a category III or category B driving licence for at least one year.
Please note that vehicles of the Premium group have an overall weight of more than 3.5 tons. This requires possession of a category III or category C/C1 driving licence since at least 3 years.
Double check if you need an International license. Please check here
Any additional driver can be registered free of charge at the station upon Pick Up of the vehicle. For additional driver the same regulation rules apply as for the renter. The renter assumes liability for the additional driver.
There are a few things you may not be used to when driving in New Zealand.
For example, driving on the left side of the road. Please read this Driving in New Zealand information.
It summarizes important information in different languages.
Technical Questions
McRents large selection of different floor plans offer from a small van for two people up to six berth large-scale alcove vehicle. There is the right vehicle for everyone.
The hire vehicle fleet does not include vehicles equipped with trailer coupling. All McRent motorhomes in New Zealand have an automatic transmission.
Upon handover of the vehicle to you, you will receive two 11 kg gas bottles, one full, one used. In New Zealand there is a fee if you return the gas bottle empty.
At many petrol stations and most camping grounds, you will have the opportunity to refill the gas bottles.
In the meantime, you get fresh water for filling purposes at many petrol stations and camping grounds as well as at thousands of supply and disposal stations.
In most cases, only a small fee will be charged for filling up fresh water.
All McRent vehicles are equipped with a fuel saving and powerful turbo diesel engine of the newest generation.
Financial
On the day of collection we will put a security block in place for the remaining excess on your rental contract depending on the insurance excess ($7500/$1000/$500/NIL) selected. This is processed through a VISA or Mastercard credit or debit card of your choice. If the amount required exceeds your credit/debit card limit, you are welcome to use multiple cards to cover the security deposit amount required. Please note that we cannot accept cash deposit payments.
In the event of withdrawal from binding booking, the following cancellation charges become due:
Up to 95 days prior to pick up is free of charge
Between 94 to 35 days before pickup: 30% of the full rate, (minimum NZ$ 500.00)
Between 34 to 10 days before pick-up: 50 % of the full rate (minimum NZ$ 500.00)
Less than 10 days before pick-up or now show 100% of the full rate
There is no refund for late pick up or early return of vehicle.
(see general Terms and Conditions)
When renting a McRent vehicle, you are granted comprehensive insurance with a 7.500 NZD own contribution per event of damage and liability insurance with a third-party liability insurance with a global limit of indemnity of 10 Mil. NZD.
One way rentals are possible in New Zealand. For a surcharge you can Pick Up your vehicle in Auckland and Drop it Off in Christchurch vice versa.
Transfer is not included to the rental station.
Except for our Urban Standard vehicle group (without shower and WC), all vehicles have comprehensive complete fittings: kitchen with refrigerator and cooker, bath room with sink, shower and chemical toilet (cassette), heating, fresh water and waste water tank, safety belts in living quarters, power-steering, connection cable, New Zealand standard plug set for 230 V, separate 12 V battery for living quarters, battery charger, fire extinguisher, bed and towel set, crocery and at least one stereo radio with CD. Extras like camping chairs and table, childseats and Wifi are only available on request and for an additional charge. Even the booking is simple.
Additionally, the following is already included in the rental:
- Unlimited kilometres*
- GST (Good & Services Tax)
- Comprehensive AA Svc coverage with a deductible of NZD 7,500.00 per loss
- Third-party liability insurance with a global limit of indemnity of NZD 10 Million
- 24/7 Camper Care 24hr Roadside Assistance
- External cleaning
- Rear View Camera
- Air conditioning in driver’s cabin
- Heating
- Dethleffs safety package
- Automatic transmission
- Awning
- Bicycle rack
- 1 Gas bottle (full)
- Electrical Power Lead Cable (15m)
- Toilet chemicals
- Freshwater / Greywater Hose
- Saturday fee
- Extra Driver
- Dish set/Crockery
- Towel set
- Bed set
- Extra Driver
- TV (Free to air channels)
* Specials could have limited kilometres, they are separately marked. Extra kilometres will be charge according to the valid price list.
Covid-19
COVID UPDATE 18MAY22
Both stations are fully operational. We would love to set you off on a great New Zealand motorhome holiday. Get in touch now.
Please visit https://covid19.govt.nz/ for further information
Yes. We are fully operational, and we would love to hear from you. We can generate quotes and book you in for your dream family adventure.
McRent has been operating in the industry since 2004, having claimed the top spot as the biggest motorhome rental provider in Europe and beyond. This creates a solid basis to be the reliable supplier you can trust to work with when it comes to making payments to us for an upcoming holiday. We have opened our doors in New Zealand in 2017 and have since gone from strength to strength. Even in the current challenging environment, we are firmly keeping our eye on expansion and growth in the coming years and we can’t wait to have you join us in this wonderful journey.
We are fully prepared to steer through another lockdown scenario, if there needs to be another one… keeping you, our McRent Friends at the forefront of our minds and thoughts. We understand that situations vary, so talk to us and we will
do our best to work around your current circumstances. Remember, we’re in this together!
If you have booked through a Third Party Provider (e.g. a Tour Operator), you will have to get in-touch with them directly for changes and cancellations. Please note that their amendment and cancellation terms can vary from the guidelines we have set up for customers that have booked directly with us.
Instead of a refund, we offer full flexibility of changing the dates, without limiting the validity of the credit we are offering.
There is also no requirement to rebook for the same or greater booking value and the funds are transferable to another person, which means even a long weekend away in the coming months/year will allow for the voucher to be used up easily.
While we try and keep the rates the same or similar for the alternative dates, this is not always possible.
For example, due to a seasonal date change. Please contact us on [email protected] / +64 27 3497499) and we will check what level of pricing we can offer you for the alternative dates.
In the event that you need to return your vehicle early due to Covid 19 level restrictions, we will provide you with a credit voucher for the unused days that you can use for your future travel with us. A refund won’t be an option.
While our offices will need to be closed at Alert Level 3 and 4, we will do our best to coordinate a contactless drop-off with anyone still out there exploring. Please be aware that we will only be able to fully finalise your booking when the office reopens.
