Bookings Terms and Conditions
Terms and Conditions for Campervan-Hire-NZ.com
The merchant name on your statement will appear as ‘Campervan-Hire-NZ.com’. Prior to making a booking, you should read the cancellation policy and terms & conditions.
Price and availability are subject to change due to specials and the flex rate system. Your booking and deposits will not be processed until the vehicle is confirmed as available at the quote price, at which point the customer is responsible for cancellation costs by both Campervan-Hire-NZ.com and the operator of the vehicle. Booking requests are always subject to availability which is constantly changing. Once the deposit arrangements have been made, Campervan-Hire-NZ.com will then confirm the reservation and send you the confirmation details such as pick up point and contact phone numbers, etc.
Amendments: Campervan-Hire-NZ.com will not charge administration fees to make amendments to pick up and drop off dates however the vehicle operators may have price variances that will apply and must be paid by the customer, extensions may require the deposit amount to be increased. Reduction in rental periods may reduce the total of the rental but the deposit will remain unchanged. When reducing the rental or changing insurance package, the difference in deposit amounts required will not be refunded.
It is highly recommended by Campervan-Hire-NZ.com that all travellers purchase Travel Insurance to protect themselves during, and prior to their journey. Some Travel insurance can mean that you are covered in the event of needing to cancel your bookings because of illness etc.
Campervan-Hire-NZ.com is a supplier for a variety of Campervan and Motor home operators. Each of these operators have their own terms and conditions that you need to understand before proceeding with your booking. We make every effort to keep this information up to date on our website but cannot guarantee that the terms and conditions are not modified by the operators as they reserve the right to do so at any time. We shall make every effort to provide the vehicle requested, but where a vehicle is unavailable for any reason we reserve the right to provide you with a comparably high standard vehicle at no extra cost. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer’s design changes.
All booking deposits (30%) are non-refundable, you are locking in a great price and need to make sure of your travel arrangements prior to confirming the booking, this is part of the reason that we recommend travel insurance. As stated above, we are happy to change travel dates subject to availability when required but this can incur costs with variation in daily rates and cancellation costs if reducing the period of rental.
The remaining balance of all rentals is due 42 days prior to the vehicle pickup date. If after this date the customer cancels their booking, then the cancellation policy will apply. We accept Visa, MasterCard, and bank transfers (NZ$ only). A credit card surcharge fee of 2.1% is applied on any transaction. Campervan-Hire-NZ.com is not responsible for any International Bank Fee your credit card company may impose.
Fees of cancellation or reduction of the length of hire/cancelled days
Up to 95 days prior to pick up is free of charge
Between 94 to 35 days before pickup: 30% of the full rate, (minimum NZ$ 500.00)
Between 34 to 10 days before pickup: 50 % of the full rate (minimum NZ$ 500.00) Less than 10 days before pickup or now show 100% of the full rate There is no refund for late pick up or early return of vehicle.
Age restriction: Minimum age: 25 years. Subsequent changes are not permitted. Each booking reservation amendment will be charged according to the current valid price list. After confirmation of the booking reservation, subsequent or further changes are not permitted.
By booking with Campervan-Hire-NZ.com you are agreeing to abide by this cancellation policy which overrides the vehicle operators.
Please note: Cancellations or amendments must be made strictly in writing via email: Sales@campervan-hire-nz.com